Privacy Policy
Privacy Policy – Sym-Z CompUtec
Effective Date: March 2026
Sym-Z CompUtec is committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how information is collected, used and protected when you visit this website or contact us.
This website is operated by Sym-Z CompUtec Ltd, which acts as the data controller for any personal information collected.
1. Who We Are
Sym-Z CompUtec Ltd
Based in Burnley, Lancashire, England
Email: info@symz-computec.com
If you have any questions about this privacy policy or how your data is handled, please contact us using the email address above.
2. Information We Collect
When you contact us through the website or by email, we may collect the following information:
Name
Email address
Telephone number
Details of your enquiry
- Device information when brought in for repair
- Any personal data encountered on devices during repair is treated with strict confidentiality
This information is only collected when you voluntarily provide it through contact forms, email communication, or other direct contact.
3. How Your Information Is Used
The information you provide may be used to:
Respond to enquiries
Provide information about services or repairs
Arrange appointments or consultations
Communicate regarding ongoing work or services
- Repair, servicing and return of devices
- Processing payments and generating invoices and receipts
- Delivery of completed repairs and new builds
- Fulfilment of larger orders via third party supplier where necessary
Your information will only be used for legitimate business purposes and will never be sold or shared with third parties for marketing.
4. Data Storage and Security
We take reasonable steps to protect personal data and ensure it is stored securely. Information submitted through the website is retained only for as long as necessary to respond to enquiries or provide services.
Financial and invoice records are retained for a minimum of 6 years in accordance with HMRC requirements. All other customer data is securely deleted once no longer required.
Access to personal information is limited to authorised individuals responsible for managing customer enquiries and communications.
5. Cookies
This website may use essential cookies required for basic website functionality and performance. These cookies do not collect personally identifiable information and are used only to ensure the website operates correctly.
You can control or disable cookies through your browser settings if preferred.
6. Your Data Protection Rights
Under UK data protection law, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data where appropriate
Object to or restrict how your data is processed
Requests relating to your personal data can be made by contacting us using the email address above.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
7. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
8. Changes to This Policy
This privacy policy may be updated from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page.
9. Contact
Sym-Z CompUtec Ltd
Based in Burnley, Lancashire, England
Email: info@symz-computec.com
Last Updated: March 2026
Accessibility Statement
Accessibility Statement – Sym-Z CompUtec
Sym-Z CompUtec is committed to ensuring digital accessibility for all users, including people with disabilities. We aim to make our website accessible, usable, and inclusive for everyone.
Our Commitment
We aim to ensure our website is accessible to as many people as possible regardless of technology, ability, or device.
The website has been designed with accessibility in mind and aims to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which provide guidance on making web content more accessible.
Accessibility Features
We aim to support accessibility through:
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Clear page structure and navigation
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Readable text and good colour contrast
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Responsive layouts across desktop, tablet and mobile devices
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Compatibility with modern web browsers
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Keyboard navigation where possible
The site is designed to function across a wide range of devices to ensure a consistent experience.
Known Limitations
While we strive to make all areas of the website accessible, some elements or third-party content may not yet fully meet the highest accessibility standards.
We are committed to improving accessibility wherever possible.
Feedback
If you experience any difficulty using this website or need information in a different format, please contact us and we will do our best to assist.
We aim to respond to accessibility requests within 5 working days.
Email: info@symz-computec.com
Ongoing Improvements
Accessibility is an ongoing process. Sym-Z CompUtec will continue reviewing and improving the website to ensure it remains accessible and user-friendly.
Sym-Z CompUtec Ltd
Based in Burnley, Lancashire, England